Fequently Asked Questions
Pay360 service is always available and our support staff is at your disposal 24 hours a day to provide answers for any type of queries regarding your credit card statement that you might have. Please see our frequently asked questions below for possible answers to a query you may have.
I do not recognize the charge on my bank statement
If your bank statement reads pay360.com, we are able to assist you in any matters regarding the transaction. Do not hesitate to contact our free customer service at any time.
Can I e-mail my credit card number to pay360.com?
It is never secure or advisable to e-mail your credit card number. Our contact form uses a secure connection and the information sent from there is of no use to any other person or entity. For more information on how to prudently use your credit card, please read the following section.
How do I use my credit card securely online?
When shopping online, always use web pages you are familiar with and trust. A good indication of the quality of a merchant's web site is answered by these questions:
Do they use SSL Certificates?
You can see this easily by looking at the address bar in your browser. If it reads: https:// on the payment page, your credit card information is securely transferred.
Do I pay on a pop-up screen leading directly to a known bank?
This payment method is called web form and is a more secure alternative way of making payments online since the communication goes directly to the bank.
Are there complaints regarding the company on forums and online?
Misbehaving merchants are often and soon written about in various forums online. Google the web site if you are unsure of its quality.
As an extra measure of protection ask your card issuing bank if they can provide a 3D secure credit card to you. A 3D secure enabled card will prompt you for a 4 digit pin number that you have chosen when making a purchase online.