Technical Author

Job Id

10049322

Type

FULL TIME

Contract

Permanent

Location

Homebased

Closing Date

31 Jan 2022

Shape our future as a Technical Author

We love being at the forefront of payments and anti-fraud technology. There’s a buzz in knowing we’re recognised for excellence in software solutions - Pay360 by Capita is a PCI Awards for Excellence winner – and we’re certainly about much more than just payments. We’re proud to be leading the way with the latest software to help organisations optimise their revenue, improve efficiency, reduce costs and mitigate fraud that may result with customer payment transactions.

From introducing artificial intelligence for successful payment collections, to creating a unique risk-mining tool to counter fraud and money-laundering, we support over 6,000 private and public sector organisations to help them create a competitive advantage.

We’re successful because we know what lies behind our success - a team full of energy and ideas with the freedom to realise new opportunities and create better outcomes both for the organisations using our service and for their customers.

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Job title:

Technical Author

Job Description:

The successful candidate will join an existing, experienced team in the UK and work with several offshore delivery teams. The role is primarily home-based with the flexibility to attend offices around the UK when required (subject to COVID restrictions). You will work closely with the product team and the development teams, along with other business stakeholders. 

You will be responsible for producing and updating customer-facing documentation for our applications, ranging from user guides to technical integration specifications, in a variety of formats. The documentation will aim to ensure that customers using and integrating with Pay360 products and services are largely self-sufficient and find our systems easy to use.

You will manage your documentation workload as well as setting up and maintaining a register describing and tracking the status of the documentation assets. You will also be responsible for maintaining a repository of documentation source and built assets.

Main Responsibilities:

  • Working with the Product Owner, produce customer facing guides for business application users, in appropriate language for the audience, providing context and examples of use
  • Working with the Product Owners, Solutions Architects and Developers, produce technical documents such as API reference and how-to documentation, high-level technical overviews and interface specifications
  • Publish documents in a variety of formats as appropriate, such as online and PDF
  • Produce short screen-capture videos to illustrate specific functionality or concepts
  • Manage a register and repository for documentation that you and others have created
  • Manage a work list / backlog of documentation requests from across Pay360 and keep stakeholders informed on status and completion
  • Liaise with Marketing and Product Launch to align documentation content and look & feel

Knowledge and Experience:

Essential

  • Excellent communicator, written and verbal
  • Good eye for detail, layout and presentation
  • Excellent organisational skills
  • Experience in producing customer-facing user guides
  • Experience in producing customer-facing technical documentation, especially API documentation
  • Familiarity with API test tools such as Postman
  • Excellent working knowledge of Microsoft Office 365 including SharePoint and Visio

Desirable

  • Knowledge of payment or financial applications
  • Experience of Swagger/OpenAPI, redoc
  • Experience of creating Postman collections
  • Experience of Help+Manual, Movavi, Acrobat Pro DC, WordPress and Drupal
  • Experience of API and user documentation tools
  • Experience of knowledgebase management and tools

What is in it for you

  • A competitive basic salary and bonus
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

Description of Business Function within the Capita Group:

Pay360 are going through the most exciting growth in our history. We are currently undertaking several strategic growth imperatives which will see incredible growth in the next 3 years. Working within the Pay360 team requires a dedicated, innovative approach with the ability to deliver in a very busy environment. 

Our customers and partners operate across all sectors and range from sole traders through to multi-national enterprise and central government agencies serving customers from around the world.   

About Pay360:

Pay360 by Capita processes 255 million secure card payments worth £11.1 billion every year. We are not just a payments business. We own and operate a unique risk management platform featuring automated fraud prevention, KYC, AML, ID verification and workflow management capabilities. We have also introduced artificial intelligence into the debt recovery process to improve collections.

We support over 6,000 customers from a range of private and public sectors, including local government, health, housing, education, retail, e-commerce, gaming, financial services and hospitality, helping them to optimize their revenue.
As a leading software company, we also boast impressive credentials: a PCI Awards for Excellence winner, Pay360 offers 20 years’ experience in finance, and provides the reassurance of being part of FTSE 250 company Capita.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Apply for job role

Simply fill out your details and we'll be in touch