Channel Account Manager

Job Id

10044728

Type

FULL TIME

Contract

Permanent

Location

Homebased

Closing Date

31 Oct 2021

Shape our future as a Channel Account Manager

We love being at the forefront of payments and anti-fraud technology. There’s a buzz in knowing we’re recognised for excellence in software solutions - Pay360 by Capita is a PCI Awards for Excellence winner – and we’re certainly about much more than just payments. We’re proud to be leading the way with the latest software to help organisations optimise their revenue, improve efficiency, reduce costs and mitigate fraud that may result with customer payment transactions.

From introducing artificial intelligence for successful payment collections, to creating a unique risk-mining tool to counter fraud and money-laundering, we support over 6,000 private and public sector organisations to help them create a competitive advantage.

We’re successful because we know what lies behind our success - a team full of energy and ideas with the freedom to realise new opportunities and create better outcomes both for the organisations using our service and for their customers.

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Job title:

Channel Account Manager

Job Description:

Pay360 are currently looking for a Channel Account Manager to maximise the revenue potential with our established partners, helping grow our exciting new Payment Facilitation solution. You will be responsible for managing and growing the value of a portfolio of existing accounts consisting of ISV partners across the UK.

Main Responsibilities:

  • Working directly with ISV partners to ensure a high quality of service and relationship is maintained, whilst driving incremental transactional revenue.
  • Building relationships at all levels of an organisation both internally and with our partners.
  • Informing customer of product updates, upgrades, new functionality any anticipated delays and any additional information needed by the customer.
  • Driving the sales process for account growth opportunities from initial requirements gathering and scoping to opportunity close
  • Adhering to sales governance process

Knowledge and Experience:

  • Solid account management/sales experience ideally within a payments software business.
  • Ability to spot opportunities for incremental revenue growth for Evolve and possibly other Pay360 products and services
  • Excellent communicator and planner
  • Familiar with CRM/social media software such as LinkedIn and Salesforce
  • Educated to Further or Higher education standards
  • Has a desire to learn, improve and own their own success
  • Can listen carefully to customer needs and clearly articulate benefits of Pay360 products and services to meet these needs
  • 5+ years of account management/sales experience ideally in the payments space
  • Demonstrable ability to solve problems, take ownership of issues, and increase transaction revenue in assigned accounts.
  • Eloquent and comfortable communicating with a wide range of people, from junior to C level
  • Proficient with the use of all “standard” Microsoft products.
  • Comfortable working remotely, independently and in virtual teams

Description of Business Function within the Capita Group:

Pay360 are going through the most exciting growth in our history. We are currently undertaking several strategic growth imperatives which will see incredible growth in the next 3 years. Working within the Pay360 team requires a dedicated, innovative approach with the ability to deliver in a very busy environment. 

Our customers and partners operate across all sectors and range from sole traders through to multi-national enterprise and central government agencies serving customers from around the world.   

About Pay360:

Pay360 by Capita processes 255 million secure card payments worth £11.1 billion every year. We are not just a payments business. We own and operate a unique risk management platform featuring automated fraud prevention, KYC, AML, ID verification and workflow management capabilities. We have also introduced artificial intelligence into the debt recovery process to improve collections.

We support over 6,000 customers from a range of private and public sectors, including local government, health, housing, education, retail, e-commerce, gaming, financial services and hospitality, helping them to optimize their revenue.
As a leading software company, we also boast impressive credentials: a PCI Awards for Excellence winner, Pay360 offers 20 years’ experience in finance, and provides the reassurance of being part of FTSE 250 company Capita.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

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