New partnership between VerseOne & Pay360 by Capita

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Written by Editorial Team

Published October 2021

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VerseOne Group, one of the UK‘s leading providers of cutting-edge Customer Experience (CX) solutions within Social Housing, is delighted to announce its partnership with Pay360 by Capita.

This strategic partnership with Pay360 further bolsters VerseOne’s mission to be the “digital glue” of choice that securely and intelligently unifies and transforms vital digital content for anywhere, adaptive access solutions. These deliver improved life experiences as well as informed decision making for greater effectiveness and efficiencies both for Social Housing organisations and their residents alike.

Pay360 has been providing secure payment solutions for over 20 years to a wide variety of public and private sector organisations. Pay360’s trusted brand, technology and world-class payment experience, combined with VerseOne’s award winning digital transformation solutions, are the perfect combination to deliver a truly seamless and personalised digital experience. This exciting partnership enables VerseOne Group’s ever growing customer base within the Social Housing sector to benefit from a fully secure, integrated and seamless customer experience for making payments directly through a customer portal, website or any other online transactional solution.

Alan Neilson, VerseOne Group’s Founder and Executive Chairman, explains how becoming a Pay360 partner will significantly benefit their customers:

“For Pay360 and VerseOne Group, two leading organisations committed to providing digital technologies to Social Housing organisations to support and service their residents and communities, forming a partnership to further extend this mutual goal was a natural step.

"Through its highly secure and functional customer portal - “digital hub” – VerseOne offers a wide range of personalised solutions that not only meet the expectations of the mobile first 24x7 access needs of residents of Social Housing organisations, but also drive increased engagement, lower costs, and deliver expectational customer experience.

"With Universal Credit firmly in place and the responsibility of managing their finances resting with the residents and Social Housing organisations endeavouring to make this frictionless and integral to their services, having a powerful and all-encompassing payment services platform such as Pay360 by Capita's was the obvious choice.

"We are thrilled with this exciting new strategic partnership with Pay360 and feel that by closely working with them on this unique proposition, our Social Housing customers and in turn their residents will see huge benefits.”

Stephen Ferry, Managing Director at Pay360, said: “We launched our Evolve payment platform last autumn, to specifically make payment transactions quicker and secure for independent software vendors. Integrating our Evolve payment systems into the VerseOne technology digital platform will enable them to offer an enhanced service to Social Housing organisations, including for example, speedy resident onboarding for payments."