Hotel payments made easy

Our modular hotel solutions allow you to accept customer card payments with reduced PCI burden and chargebacks.

1. Reduce your chargebacks with 3DS




Dealing with chargebacks each year can prove a costly experience. Not just from a transactional perspective but the difficulty and time it can take to reply, with often ambiguous query codes and on average just 14 days to respond.

In one of the few industries that gives credit before a service is provided, you want to be sure all your transactions are protected. That’s why our payment solutions come complete with 3DSecure, allowing you to offset the liability shift from your company to the card schemes.

We currently enable 3DS on all Visa and MasterCard transactions as well AMEX SafeKey on American Express transactions.


2. Protect Your Third Party Payments




It’s a common scenario for a hotel to be presented with a critical choice when facing third party payments; Turn them away and lose business or accept them and the risk increases.

With accepting these types of transactions, you enter the realm of data protection and PCI as you’re now responsible for handling the third party card data. Even in today’s world, that often means using a fax machine or making a note on a scrap piece of paper to be physically stored for later.

EmailPay allows you to send customers a secure payment URL, directing them to an online payment page to complete a payment. The payment page can be seamlessly styled to match your brand and is pre-populated with the transaction details, allowing your customer to pay for their booking or order with ease. Best of all since EmailPay uses a secure payment URL, you can send it to your customers anyway you choose - Email, SMS, Live Chat.

Download our EmailPay brochure to find out more collections


3. Retain your brand no matter your integration




Whether your part of a large luxury hotel chain or an independent boutique brand, image is always important. We believe that this is just as important when it comes to the payment experience. So not only will we provide you with the tools to create a seamless checkout experience for your customers and handle all the card data, no matter what integration you choose. We also make it possible to brand your hotels individually.

Have a flagship hotel in London? Or perhaps a cosy getaway in Finland? Our secure payment solutions allow you to customise each experience accordingly, because we know it’s the experience that counts.


4. Mobile first - App Vs Web payments




Hotel operators need to ensure that when it comes to convenience, they’re offering their customers a fast and easy way to pay. That’s why our payment solutions use mobile responsive payment pages combined with a customer wallet, for fast easy repeat bookings, no matter the device - smartphone, tablet, laptop.

We also offer a Mobile SDK enabling you to offer your customers secure in-app payments, allowing them to complete bookings and orders all whilst inside your app.

Download our Mobile SDK brochure to find out more collections


5. De-scoping PCI across all your payment channels




Whilst encouraging customers to book online allows you to reduce transaction fees and benefit from chargeback protection with 3DS, your customers are always going to want the convenience to pay whenever and however they choose. That’s why we ensure all our payment channels help you to better manage your PCI burden.

Our range of phone payment solutions include products such as CallSecure, allowing you to re-direct customers whilst on the phone to enter card details in a PCI secure environment, removing the hassle of your phone operators dealing with card data.

We also use some of the latest technology in our face to face payment solutions, allowing your customers to pay securely using ApplePay either at the counter or on the move using our Mobile Point Of Sale (MPOS) solutions.

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Payment solutions for travel and hotels

Online payments

  • All credit and debit cards and the latest systems such as Apple Pay and Pingit
  • Take payment from links within emails sent to your customers confirming availability
  • Reduce problems and charge backs with PCI Level 1 compliance, fraud protection and 3D Secure (3DS)
  • Your customers can pay quickly and conveniently and you receive the funds speedily
  • Seamless integration with your CRM, finance and admin systems
  • Choose our hosted solutions or use our API and MobileSDK to integrate with your systems

Point of Sale

  • Card, over the counter cash and kiosk payments that integrate with your POS and reservation system
  • A full range of customer solutions including PDQ Chip and PIN machines, contactless, and Bluetooth enabled mobile payments and apps
  • Leading reporting, data and fraud protection as standard
  • Lower rates and faster settlement times that improve your cashflow

Payments by Phone

  • Browser-based, easy to use functionality for your reservations and reception staff
  • Take manned or automated payments easily over the phone
  • Automated touch tone and speech recognition self-service options for high volume businesses
  • Integrated with your existing back-office systems
  • Interactive callbacks from your website

Interested in finding out more?

Contact us

Why trust Pay360 by Capita to be your preferred payments partner?

New to card payments?

The largest UK bank independent PSP

Unlike many of our competitors we're not owned by any bank. That means we're able to partner you with acquiring banks that are right for you, not us.

So whichever territory you operate in, we have the global acquiring relations in place to help you safely scale your business internationally.

Already taking card payments?

PCI Level 1 compliant since 2005

We've led the way in Europe by being Level 1 PCI compliant, for 11 consecutive years. We've maintained the highest level of certification through every new challenge and work with our clients to help them reduce their PCI burden.

Best of all, we packed everything we know about card security into the design of our new Advanced Payments platform.

Are you an enterprise?

16+ years' processing payments

Trusted, robust, secure... these are all words our competitors use to gain their merchants trust. However we prefer to use the term 'proven'.

As well as processing secure payments for over 16 years. We've been PCI level 1 accredited since 2005, had Real-time reporting since 2005, Fraud Management since 2009 and Cash products since 2010.

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