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Online payments

We make it simple for customers to pay whenever and however they want with mobile-friendly online payments available as a complete solution or integrated into your own portal and app.

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Face-to-face payments

We offer a wide range of over the counter payments including card, cash, cheque and contactless payments (including Apple Pay and Android Pay).

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Telephone payments

Our telephone payment systems help to remove the PCI burden and can be used for one-off only payments or in call centres. These are available as a staff assisted or fully automated service.

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Mobile payments

Allow your staff to take card, contactless, cash and cheque payments anywhere – at outlying offices, events or at the customer’s home. Available on an easy-to-use, pre-accredited Chip & PIN device.

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Automated bank and card payments

We provide the ability to take payments via Direct Debits, bank transfers and to import bank information to aid reconciliation. You can also set up a flexible schedule of card payments.

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Kiosk payments

Kiosks provide a user-friendly way to allow payments to be made 24/7 by card or cash. We can either install new kiosks or existing ones can be upgraded to work with our systems.

Helping Local Authorities provide a choice of easy payment options to more than 15 million households

Benefits include:

Any way your citizens prefer to pay

From the leader in public sector payments, Pay360’s multi-channel solution covers all payment methods and includes a central income management hub for managing revenues and exceptions. Create a more efficient and convenient payments service by integrating automated bank feeds, online and smartphone payments, and over-the-counter and kiosk payments in one system.

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Greater efficiencies, seamless integration and shared service support

Proven for over 20 years within local government, Pay360 by Capita integrates with your existing systems in all your departments that might take face-to-face, online, mobile or kiosk payments, from council tax and benefits, to events, fines and parking. There’s also the option for this to be chosen as a shared service with your partner organisations.

Pay360 incorporates automated processing, reporting, cashing up and reconciling payments that help reduce costs and free up staff. All our solutions are compliant with PCI DSS and offer robust card security.

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Oxfordshire County Council - Case study

Find out how Pay360 and Oxfordshire County Council are working together as part of the authority’s drive towards offering services that are ‘digital by default’.

Read the case study

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Capita is delighted to announce that it has been named as a supplier on Crown Commercial Service (CCS) Data Application Solutions (DAS) RM3821 Framework.

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Pay360 by Capita is a trusted payments provider to thousands of public sector organisations.



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North West Leicestershire - Customer story

Discover how Pay360 has supported North West Leicestershire to offer user-friendly payment options for citizens to pay for a range of services online and by telephone.

North West Leicestershire

As well as helping the authority achieve economies with lower costs, Pay360 has improved access for citizens making payments, helping meet the complex needs of both the community and the authority.

North West Leicestershire Council