Enterprise payments

Local Government payment solutions without the complexity

Modular, flexible and compatible. Pay360 payment solutions for local government integrate with your systems and make it easy for your customers to pay by giving them all the options.

Any way your citizens prefer to pay




From the leader in public sector payments, Pay360’s multi-channel solution covers all payment methods and includes a central income management hub for managing revenues and exceptions. Create a more efficient and convenient payments service by integrating automated bank feeds, online and smartphone payments, and over-the-counter and kiosk payments in one system.


Greater efficiencies, seamless integration with your systems and shared service support




Proven for many years within local government, Pay360 by Capita integrates with your existing systems in all your departments that might take face-to-face, online, mobile or kiosk payments, from council tax and benefits, to events, fines and parking. The shared service option integrates with partner organisations whilst minimising admin and maintaining security

Pay360 incorporates automated processing, reporting, cashing up and reconciling payments that help reduce costs and free up staff. All with PCI DSS security and leading anti-fraud tools and intuitive interfaces .


Oxfordshire County Council - case study

Read this case study to discover how Pay360 by Capita and Oxfordshire County Council are working together.

Citizens will be able to pay by credit and debit card over the phone, face-to-face and online for a wide range of council services including parking and registrars.

Read the case study

North West Leicestershire - customer story

Watch this video case study to discover how Pay360 by Capita has helped North West Leicestershire offer a range of payment channel options.

These are both convenient for citizens and effective in meeting the complex needs of both the community and the Authority.

Payment solutions for local government

Online payments

  • Take all credit and debit cards and more
  • Complete end-to-end solutions and payment portal options maximise your transactions and minimise costs
  • Convert abandoned baskets using tools such as EmailPay to remind customers
  • Reduce problems and chargebacks with PCI Level 1 compliance, fraud protection and 3D Secure (3DS)
  • Seamless integration with your finance and e-commerce systems
  • Choose our hosted solutions or use our payments API to integrate with your systems

Point of Sale

  • A full range of customer solutions including PDQ Chip & PIN machines, contactless, and Bluetooth enabled mobile payments and apps
  • Over the counter cash and kiosk payments that integrate with your POS system
  • Leading data and fraud protection as standard
  • Lower card transaction rates and faster settlement times that improve your cashflow

Payments by Phone

  • Browser-based, easy to use functionality for your call centre staff
  • Automated touch tone and speech recognition self-service options for high volume businesses
  • Integrated with your existing back-office systems

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