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Call centre payments

Pay360 call centre services have been designed to reduce call centre traffic, allow your staff to be more productive and to de-scope your call centre from PCI.

How it works

Choose the phone payment solution that's right for you

Deploy your chosen solution across your place of business

Benefit from reduced call centre waiting times and increased card security.

Interested in finding out more?

Contact us

Paye.net

Paye.net is a browser-based solution that supports debit or credit card payments taken by a member of your staff.

Whether you need to enable individuals to take ad hoc payments or provide a solution for a 100-seat call centre, Paye.net is ideal. Paye.net can also be used when staff call customers to seek settlement of outstanding payments.

The product carries out full card authorisation, using our Secure Bureau Service (SBS), and onward processing. This removes the need for any specialist on-site software, hardware or infrastructure with the associated management and monitoring overheads. Paye.net can also be configured in portal form. In this instance, the portal pages (where details of the caller’s card details are entered) are seamlessly connected to your existing systems. The result being a fully integrated card payment solution, one that markedly reduces your own responsibility as regards Payment Card Industry Data Security Standard (PCI DSS) compliance.

API

Easy to install

Prompt settlement

Setup recurring payments

Make full & partial refunds

Pay for multiple services

Comprehensive transaction reporting

 
 
 

CallSecure

Remove your call centre from PCI DSS scope by removing the need for card details to be read out to a member of staff.

CallSecure eliminates any risk of card details being written down or secretly recorded for fraudulent use. At the point of entering card details, the customer is seamlessly transferred to a managed service that guides them through entering card details using their telephone keypad.

Fully integrated with our own call centre solution Paye.net, CallSecure can also be integrated with your own in-house systems, ideal when using an existing system in order to retrieve details of customers and their outstanding payments while on the phone. In this instance, CallSecure is seamlessly accessed from the host system e.g. a billing system or CRM

Launched in 2015, CallSecure is now used across a range of markets, to take around 30,000 payments each month for a broad variety of goods and services. Driven by increased focus on telephone payments from the card industry and independent PCI auditors, we also have an increasing number of organisations at varying stages of implementation.

API

De-scope your call centre from PCI

Highly competitive transaction charges

No expensive telephony integration required

Easy switch to automated service

Pre-recorded prompts make payments easy

Multi-lingual

 
 
 

Making a difference to your business

New to card payments?

Expand your business

Pay360 phone payment services are scalable and highly effective whether you take the occasional payment over the phone or have a call centre taking scores of calls each day. The simple-to-access web solution can be used from a laptop or a bank of PCs in a call centre allowing it to address the needs of a business large or small.

Already taking card payments?

Easy to use

Pay360 telephone services can use Paye.net, a browser-based interface for capturing payments taken by you or your staff over the phone. All you need to take card payments by phone is a standard browser-enabled device and an internet connection.

Are you an enterprise?

Generate repeat orders

Pay360’s self-service telephone payment options use touch-tone and speech recognition technologies, which reduce call times, free up staff and creates a 24/7 ‘virtual’ customer services advisor. This delivers an overall improvement to the customer experience and increases the likelihood of repeat business.

Are you an enterprise?

Real-time reporting

Your customer’s payment details are passed in real time to the Capita system, giving you the ability to query and report on your transactions at any time. Our simple-to-use tools give you an accurate and instant view of your business’ performance.

All major credit and debit cards supported

  • MasterCard
  • Visa Electron
  • Visa Debit
  • Visa
  • Maestro
  • Diners Club
  • American Express
  • Pingit
  • PayPal

Interested in finding out more?

Contact us

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