By Phone

Telephone payments

Accept card payments over the phone using the latest technology. Our range of staff-assisted, semi- automated and fully automated IVR solutions are suited to companies large and small.

Contact us

To discuss your payment, optimisation, security or compliance needs with one of our expert advisors

Call 0333 313 7160

Or, simply fill in our contact form.

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Accept card payments over the phone

Accept the latest Visa, Mastercard and AMEX debit and credit card payments, safe in the knowledge all our phone payment solutions are secured to the highest PCI DSS Level 1 standards.

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A wide range of technology

No matter the size of your business or organisation, we offer a wide range of automated, semi-automated and staff-assisted phone-based payment solutions to suit everyone’s payment needs.

 

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Reduce your PCI DSS burden

Our phone-based payment solutions help to de-scope your internal systems from PCI DSS compliance by outsourcing the payment journey. Either via an automated IVR payment solution or via a channel shift to a digital payment.

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Free up internal resources

Being able to outsource the payment journey to either an automated IVR solution or via a channel shift can help increase operational efficiencies, reducing call lengths and freeing up phone agents to handle multiple calls.

 

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Maximise channel shift opportunities

When it comes to phone payments why not give your customers the option to pay over the phone or via a digital weblink? This channel shift allows them to use popular APMs such as PayPal whilst giving you cheaper transaction costs.

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Maximum flexibility

Our call centre payments solutions are highly flexible, being available for both inbound calls with customers calling in to pay, as well as outbound calls for when staff are calling out to seek settlement of outstanding payments.

Our range of technology assisted phone payments

STAFF-ASSISTED

Perfect for small businesses looking to take the occasional staff-assisted payment over the phone.

Our staff-assisted solutions allow customers to speak directly with your employees over the phone enabling them to make secure card payments there and then.

HIGHLIGHTS:

  • Accept card payments over the phone
  • Staff-assisted
  • Digital channel shift

SEMI-AUTOMATED IVR

Perfect for businesses looking to combine the benefits of staff-assisted and automated IVR solutions.

Our semi-automated IVR solutions allow customers to speak directly with your phone agent before transferring them to a PCI-compliant automated IVR solution to make the payment.

HIGHLIGHTS:

  • Accept card payments over the phone
  • Semi-automated IVR
  • De-scope your call centre from PCI
  • Return caller to agent after payment

FULLY AUTOMATED IVR

Perfect for businesses looking to accept self-service card payments 24/7.

Our fully automated IVR solutions enables you to free up internal resource by allowing the automated IVR system to take care of the entire customer payment.

HIGHLIGHTS:

  • Accept card payments over the phone
  • Fully-automated IVR
  • De-scope your call centre from PCI
  • IVR handles the entire payment

Our full range of Phone payment solutions

Our Virtual Terminal know as Paye.net is a browser-based solution that supports debit or credit card payments taken by a member of your staff.

Phone payment solutions

Features

  • Easy to install
  • Prompt settlement
  • Setup recurring payments
  • Make full & partial refunds
  • Pay for multiple services
  • Comprehensive transaction reporting

Our Touch Tone solution provides your customers with a highly secure, convenient, fast and easy to use option to make 24x7 self-service payments using their telephone keypad.

Phone payment solutions

Features

  • Easy to setup
  • Multi-lingual
  • Pay for multiple services
  • Pass on card surcharges
  • Comprehensive transaction reporting
  • Pay off account balances in full or partial amount

Our CallSecure solution can help remove your call centre from PCI DSS scope by removing the need for card details to be read out to a member of staff. Your customer is simply transferred to an automated IVR system to complete their payment.

Features

  • De-scope your call centre from PCI
  • Highly competitive transaction charges
  • No expensive telephony integration required
  • Easy switch to automated service
  • Pre-recorded prompts make payments easy
  • Multi-lingual

Our CallSecure PLUS solution works the same way as CallSecure, however keeps the phone agent on the line for the customer to be returned to after payment has been made..

Phone payment solutions

Features

  • ATTENDED telephone payment with automated agent updates on payment
  • SIP ready with no need for expensive hardware
  • Full CRM integration available
  • Focus on delivering best customer experience

Our CallSecure Digital solution enables you to benefit from a digital channel shift by allowing customers to pay for services via a secure payment link instead of over the phone.

Features

  • Allow customers to pay using a secure payment link
  • Send payment links via any communication channel e.g. SMS, Live Chat, Email
  • Let customers pay using APMs
  • Benefit from cheaper transaction costs
  • Transfer of risk by invoking 3DS reducing chargebacks

Our CallSecure Digital PLUS works the same way as CallSecure Digital but allows a customer to make a payment via the secure payment link there and then whilst the agent is still in contact.

Features

  • Allow customers to pay using a secure payment link
  • Send payment links via any communication channel e.g. SMS, Live Chat, Email
  • Let customers pay using APMs
  • Benefit from cheaper transaction costs
  • Transfer of risk by invoking 3DS reducing chargebacks
  • Keep the agent in contact with the customer

Our full range of Phone payment solutions

Our Virtual Terminal know as Paye.net is a browser-based solution that supports debit or credit card payments taken by a member of your staff.

Phone payment solutions

Features

  • Easy to install
  • Prompt settlement
  • Setup recurring payments
  • Make full & partial refunds
  • Pay for multiple services
  • Comprehensive transaction reporting

Our Touch Tone solution provides your customers with a highly secure, convenient, fast and easy to use option to make 24x7 self-service payments using their telephone keypad.

Phone payment solutions

Features

  • Easy to setup
  • Multi-lingual
  • Pay for multiple services
  • Pass on card surcharges
  • Comprehensive transaction reporting
  • Pay off account balances in full or partial amount

Our CallSecure solution can help remove your call centre from PCI DSS scope by removing the need for card details to be read out to a member of staff. Your customer is simply transferred to an automated IVR system to complete their payment.

Features

  • De-scope your call centre from PCI
  • Highly competitive transaction charges
  • No expensive telephony integration required
  • Easy switch to automated service
  • Pre-recorded prompts make payments easy
  • Multi-lingual

Our CallSecure PLUS solution works the same way as CallSecure, however keeps the phone agent on the line for the customer to be returned to after payment has been made..

Phone payment solutions

Features

  • ATTENDED telephone payment with automated agent updates on payment
  • SIP ready with no need for expensive hardware
  • Full CRM integration available
  • Focus on delivering best customer experience

Our CallSecure Digital solution enables you to benefit from a digital channel shift by allowing customers to pay for services via a secure payment link instead of over the phone.

Features

  • Allow customers to pay using a secure payment link
  • Send payment links via any communication channel e.g. SMS, Live Chat, Email
  • Let customers pay using APMs
  • Benefit from cheaper transaction costs
  • Transfer of risk by invoking 3DS reducing chargebacks

Our CallSecure Digital PLUS works the same way as CallSecure Digital but allows a customer to make a payment via the secure payment link there and then whilst the agent is still in contact.

Features

  • Allow customers to pay using a secure payment link
  • Send payment links via any communication channel e.g. SMS, Live Chat, Email
  • Let customers pay using APMs
  • Benefit from cheaper transaction costs
  • Transfer of risk by invoking 3DS reducing chargebacks
  • Keep the agent in contact with the customer

Making a difference to your business

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Expand your business

Pay360 phone payment services are scalable and highly effective whether you take the occasional payment over the phone or have a call centre taking scores of calls each day. The simple-to-access web solution can be used from a laptop or a bank of PCs in a call centre allowing it to address the needs of a business large or small.

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Easy to use

Pay360 telephone services can use Paye.net, a browser-based interface for capturing payments taken by you or your staff over the phone. All you need to take card payments by phone is a standard browser-enabled device and an internet connection.

 

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Real-time reporting

Your customer’s payment details are passed in real time to the Capita system, giving you the ability to query and report on your transactions at any time. Our simple-to-use tools give you an accurate and instant view of your business’ performance.

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Generate repeat orders

Pay360’s self-service telephone payment options use touch-tone and speech recognition technologies, which reduce call times, free up staff and creates a 24/7 ‘virtual’ customer services advisor. This delivers an overall improvement to the customer experience and increases the likelihood of repeat business.

All major credit and debit cards supported