Account maintenance

Learn how easy it is to manage your Pay360 account. These simple processes will save you time and allow you to focus on other aspects of your business.

Your questions answered

Any change of bank details from your side will need to be communicated with us to ensure we settle your money into the right account. Please email pay360support@capita.co.uk all new bank details such as new name, sort code and account details and we can amend them on our sytem.

Passwords can only be issued to registered users for each account. For security purposes we are unable to issue passwords to those who are not registered users.

Registered users can reset your Extranet password to your Extranet (back office) easily online. Simply follow these simple steps:

  • Click on the login icon (in the top right hand corner of the page).
  • Click on the Invalid, Expired or Forgotten Password link and follow the prompts.
  • Your new password will be emailed to you.

Alternatively you can either contact our support help desk on +44 (0) 333 313 7161 or email pay360support@capita.co.uk with your request.

If you have moved or changed address we will need to know. Please email your new address information through to pay360support@capita.co.uk.

It is possible to add additional users to your back office Extranet. The primary account holder can do this by following these simple steps:

  • Log into the Extranet
  • Click on the 'User' tab
  • Click on 'Assign roles'
  • Click on 'Invite new user' and then fill out the form
  • Click on 'Send Invite out'

Alternatively, the primary account holder can email pay360support@capita.co.uk and request a new user to be added.

Your Extranet allows you to view all of your batched transactions. Simply follow these simple steps:

  • Log into the Extranet
  • Click on the 'Transaction Manager' tab
  • Click on 'Summary report' (listed on the left hand side of the page)
  • Then you can filter by specific dates etc

Alternatively please contact pay360support@capita.co.uk for more information.

You will need to contact your acquiring bank for any information relating to when your settlement occurs and when you will receive payment.

Interested in finding out more?

Call us on 0333 313 7160

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